Today, the European Commission is publishing the results of an EU-wide screening (“sweep”) of nearly 500 e-shops selling clothing and footwear, furniture and household items, and electric appliances. This sweep was carried out by consumer protection authorities of 27 countries under the coordination of the Commission. The findings reveal that two-thirds of the screened websites do not comply with basic EU consumer rights.
Didier Reynders, Commissioner for Justice, said: “It is not acceptable that European consumers are not being properly informed of their rights relating to online deliveries in 2 out of 3 web shops. The EU rights, such as the right to return goods within 14 days, boost consumers’ online trust. They should not be buried in small print.”
EU Consumer Rights Directive ensures that while making an online purchase every consumer has the right to receive clear, correct and comprehensible information about delivery arrangements, withdrawal rights and the legal guarantee in case the product is faulty. Continue reading “Commission and Consumer Protection authorities urge online shops to bring information policy in line with EU law”